Club Milex Privacy Policy

This Privacy Policy explains how Vineo Technologies Pvt Ltd collects, uses, protects and manages information when users access or use the Club Milex reward application.

1. Information We Collect

When users register or use the Club Milex application, we may collect the following information:

• Name
• Mobile number
• Email address
• Device information
• Transaction history
• Reward redemption history
• Point balance and transfer activity

2. Sensitive Information

For identity verification, secure transactions and reward redemption processes, the Club Milex application may collect certain sensitive personal information including:

• PAN Card Number
• Aadhaar Number
• UPI ID
• Bank Account Details

All such sensitive information is stored securely and protected using industry-standard encryption and masking techniques. Sensitive details such as PAN, Aadhaar, UPI and bank account numbers are displayed in masked format wherever possible to prevent unauthorized access.

Vineo Technologies Pvt Ltd does not sell or rent personal or financial information to third parties. Such information may only be used for verification, payment processing, fraud prevention or legal compliance.

3. How We Use Information

• Creating and managing user accounts
• Maintaining reward point balances
• Enabling point transfers between registered users
• Processing reward redemption requests
• Identity verification and transaction validation
• Improving application functionality
• Detecting and preventing fraud or misuse

4. Reward Points and Transfers

Users may earn reward points through eligible activities within the Club Milex application. Points may be redeemed for rewards available in the platform.

Users may also transfer reward points to other registered users subject to applicable rules.

5. Data Security

Vineo Technologies Pvt Ltd implements reasonable technical and organizational security measures to protect user data against unauthorized access, alteration, disclosure or destruction.

However, no internet-based system can guarantee complete security.

6. Sharing of Information

• To operate and maintain the Club Milex platform
• To process payments or reward redemptions
• To comply with legal obligations
• To prevent fraudulent or illegal activity

7. User Responsibility

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their accounts.

8. Changes to This Policy

Vineo Technologies Pvt Ltd may update this Privacy Policy at any time. Updated policies will be published on this page.

9. Contact Information

Vineo Technologies Pvt Ltd
Email: support@vineotech.com